Return and Refund Policy

Last updated: July 27, 2023

Thank you for shopping at Little Toy Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Little Toy Shop, Inc., 513 Saint Ann St. New Orleans, LA 70116.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Little Toy Shop, accessible from http://www.LittleToyShops.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [email protected]

• By phone number: 504.523.1770

• By mail: 513 Saint Ann St. New Orleans, LA 70116, United States

We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods are in damaged or broken
• The Goods have not been used

If the Goods arrive damaged or incomplete or is in need of replacement parts, contact us at (504) 523-1770 within 14 days of delivery for resolution.

 

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

513 Saint Ann St.
New Orleans, LA 70116
United States

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for All orders can be picked up in-store. Please call ahead to ensure your order is ready when picking up same day orders.. Pickups are available 10:00 AM - 6:00 PM

Free Shipping We offer free Ground Shipping shipping on Purchases over $100.

We also offer shipping at the following rates:

Ground Shipping $4-26

USPS Media Mail $5.50

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

We use USPS or UPS for all orders. We are not responsible for losses or damages once orders have been received by carriers.

Expect a minimum of 3 business days for processing before an order will be received by a carrier.

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]

• By phone number: 504.523.1770

• By mail: 513 Saint Ann St. New Orleans, LA 70116, United States